Last updated: 29 August 2026
1. Before payment
Please confirm the service or product, total amount, expected timeline and delivery details in the official WhatsApp conversation before paying. Do not pay an unconfirmed account or QR code.
2. Consultation cancellation or rescheduling
- You may request cancellation or one rescheduling before personalised analysis or the agreed consultation work has begun.
- Once a kundli has been prepared, personalised analysis has begun, or a consultation has been substantially delivered, the customised portion is normally non-refundable.
- If we cannot provide the paid service, you may choose a reasonable reschedule or a refund for the undelivered portion.
3. Puja or devotional coordination
A cancellation requested before materials are procured or arrangements begin may be eligible for a refund after deducting any clearly documented, non-recoverable cost already incurred with your approval. Once a scheduled puja or agreed preparation has begun, the completed portion is not refundable.
4. Physical-product cancellation
An order may be cancelled before dispatch. After dispatch, cancellation is generally unavailable, but a damaged, incorrect or materially incomplete product may qualify for replacement or refund under the process below.
5. Damaged, incorrect or incomplete delivery
Contact us within 48 hours of delivery with the order conversation, clear photos or an unedited opening video, and a description of the issue. Keep the product and packaging until the review is complete. Normal minor packaging or colour differences that do not affect the agreed contents are not treated as damage.
6. Refund method and timing
Approved refunds are returned, where practical, to the original payment method. We aim to initiate an approved refund within 7 business days; the bank or payment provider may take additional time to credit it. Delivery or payment charges already consumed by third parties may be non-refundable where legally permitted and disclosed.
7. How to request help
Message Rekha Astrology on WhatsApp and include the name used for the booking or order, payment reference, date, and requested resolution. This policy does not limit any mandatory consumer rights under applicable law.
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